Refund, Return & Exchange Policy

Last updated: September 13, 2026

At ES Christian Wear, we want you to be satisfied with your purchase. Please review the following policy before requesting a return, exchange or refund.

15-Day Return Period

You may request a return or exchange within 15 calendar days after your order is delivered, based on the delivery date shown by the shipping carrier.

To qualify for a return or exchange, the item must be:

• Unworn, unused and unwashed

• In its original condition

• Returned with its original tags and packaging

• Accompanied by your order number or proof of purchase

Items that show signs of wear, washing, damage, odors, alterations or use may not be accepted.

Starting a Return or Exchange

Before sending an item back, email us at:

contact@eschristianwear.com

Please include:

• Your full name

• Your order number

• The item you wish to return or exchange

• The reason for your request

• Photographs if the item is damaged, defective or incorrect

If your request is approved, we will provide return instructions and the appropriate return address. Items returned without prior approval may not be accepted.

Do not mail your return to the address shown on the original shipping package.

Customer-Choice Returns

A customer-choice return includes situations such as:

• Ordering the wrong size or color

• Changing your mind

• Deciding that you no longer want the item

• Preferring a different product or design

Approved customer-choice returns are subject to a 30% restocking fee, calculated from the price paid for the returned item.

The customer is responsible for return-shipping costs for customer-choice returns. Original shipping charges are nonrefundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us within the 15-day return period.

Include clear photographs showing the item and the problem. If we confirm that the item is damaged, defective or incorrect, ES Christian Wear will provide an appropriate replacement, exchange or refund.

The 30% restocking fee does not apply to confirmed damaged, defective or incorrect items. ES Christian Wear will also cover the approved return-shipping cost in these situations.

Damage caused by normal wear, improper washing, misuse or failure to follow the product’s care instructions is not considered a product defect.

Exchanges

Approved items may be exchanged within the 15-day return period, subject to product availability.

Customers are responsible for return-shipping costs when requesting a different size, color or product. ES Christian Wear will cover return-shipping costs when an exchange is required because we sent a damaged, defective or incorrect item.

Because many of our products are made to order, replacement availability and production times may vary.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Customer-choice refunds will be reduced by the 30% restocking fee and any nonrefundable shipping charges.

Please allow up to 10 business days after approval for ES Christian Wear to process your refund. Your bank or credit-card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact us at contact@eschristianwear.com.

No Final-Sale Products

ES Christian Wear does not currently designate any product category as automatically final sale. Sale, clearance, personalized and made-to-order products may be considered for return when they satisfy the requirements of this policy.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

We cannot provide a refund or free replacement when an order is delivered to an address entered incorrectly by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for the cost of reshipping it. If the customer chooses a refund instead, the original shipping cost and any carrier fees will not be refunded, and the customer-choice restocking fee will apply.

Missing Packages

If tracking states that your package was delivered but you cannot locate it, contact the shipping carrier and ES Christian Wear as soon as possible.

We may ask you to obtain a carrier claim number before we can investigate or consider a replacement. A replacement or refund is not guaranteed until the carrier’s delivery information and claim have been reviewed.

Order Changes and Cancellations

Because many ES Christian Wear products are made to order, production may begin shortly after an order is placed.

Contact us as soon as possible if you need to change or cancel an order. We will make a reasonable effort to assist you, but we cannot guarantee a change or cancellation after production or shipping has begun.

U.S. Orders Only

ES Christian Wear currently accepts and ships orders within the United States only.

Questions

For questions concerning a return, exchange or refund, contact:

ES Christian Wear
Email: contact@eschristianwear.com